Draft — not legally final. This is placeholder structure only. The binding wording must be written and approved by ACCA / a lawyer and translated into every supported language before publishing.

Support

Complaints Procedure

How to raise a concern or complaint with ACCA and what to expect.

How to complain

Contact ACCA with the details of your complaint. [Add the dedicated complaints email/contact.]

What happens next

We acknowledge your complaint, investigate, and respond within [ACCA to set a timeframe]. If unresolved, [describe escalation].

Questions about this policy? Contact Art City Casting.